Orders & Delivery
Processing times, tracking, shipping, collections and missing parcels.
Help & Support
Help & Support
What Can We Help With?
Find answers about orders, delivery, returns, sizing, school uniform, pointe fittings and print. Start typing below or choose a topic.
Browse Help Topics
Choose the area that best matches what you need.
Returns & Refunds
Return an unwanted item, report a fault or check what can be returned.
Size & Product Care
Find measurements, fitting guidance and care instructions before ordering.
School Uniform
Find your school collection or learn how to create a new uniform range.
Pointe Shoe Fittings
Book an appointment and find out what to expect from your fitting.
Print, Trade & Rewards
Support for school owners, teachers, clubs and organisations using Pandr.
We could not find a matching help topic.
Try a different search or contact our team and we’ll point you in the right direction.
Looking for Your Dance School?
Search our school uniform collections by school, club or studio name.
Find Your SchoolAre You a Dance Teacher?
Discover uniform, print, online ordering and Pandr Rewards for your school.
Explore Pandr for SchoolsPopular Questions
A few of the things our team are asked most often.
How long will my order take?
Processing times depend on the products ordered. Printed, personalised and bespoke products take longer because they are prepared especially for you.
Please check our delivery information for the current processing times and guidance on when to contact us.
Where is my order?
Tracking details are sent when your parcel leaves Pandr. Remember that the delivery estimate begins after processing has been completed.
Visit our delivery page for current timescales and missing-parcel guidance.
Can I cancel or change my order?
Contact us as quickly as possible if you notice a mistake.
Printed, personalised and made-to-order products may enter production shortly after the order is placed, so we cannot guarantee that changes or cancellations will be possible.
How do I return an item?
Check that your item is eligible, choose your return method and include the relevant return information inside the parcel.
Full instructions and return forms are available on our returns page .
How do I find my dance school collection?
Use our school search and enter the name of your school, club or studio.
If it is not listed, ask your teacher to contact Pandr about setting up a collection.
How do I choose the correct size?
Check the measurements shown on the product page and compare them with a similar item that already fits well.
Our size and care guide explains how to measure and what to consider before ordering.
Still Need a Human?
No problem. Send our team a message, email us or give us a call and we’ll help point you in the right direction.
