Sometimes something just doesn't work for you and you want to return an item. As long as an item is still in its original condition, we accept returns for free, subject to the rules below, including rules about fair use. Please take note of items below which are excluded from the returns policy. Nothing in this Returns Policy affects your statutory rights.

You have 30 days from the day of delivery or the day the order becomes available for collection at your nominated store to return an item to us for a refund. The refund will be issued to your original payment method. We aim to refund you within 14 days of receiving the returned item.

please note: We do not offer exchanges. All returned items will be refunded once they arrive at our warehouse. Need it in a different size or colour? Simply place a new order.

We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we will contact you to arrange collection or ask you to cover the return delivery costs.

Customer safety and hygeine is really important to us so some items can't be returned to us. There are also items that we manufacture especialy for your order which also can not be returned. We advise that you fully check our size guides on these items to ensure you are ordering the correct size. If you have any questions please contact us

It is fine to try an item on like you would in-store, but please don't wear it. If an item is returned to us damaged, worn, or in poor condition, we won't be able to give you a refund and we may have to send it back to you. At your cost. All items are inspected on return. To receive a full refund, all items must be returned to us unworn/unused and in the same condition, you received them with their original packaging and all tags and labels attached (e.g., shoes should be returned with the original shoe box).

Shoes should be tried indoors on a clean dry surface as any tarnishing to the under soles may deem your return as not refundable. We provide our products to our customers in pristine condition, all returns should be sent back in the same condition, without defects, Dirt, Grime, Stones, Mud, etc.

Excluded Items
- Dance School Printed Uniform. (example: Hoodies, T-Shirts, Leggings, Bags etc that are printed with a school logo/name)
- Underwear, Tights, Socks & Facemasks
- Promotional & Free items
- Bespoke items.
- Ballet/Pointe shoes that have had ribbons attached or have been modified in any way.
- Tap Shoes with taps that have been added, or modified in any way.

Where we suspect fraudulent activity and/or we notice unusual or suspicious activity with your account, we might have to withhold issuing a refund and block your account and any associated accounts.

Such activity includes but is not limited to: claims relating to orders not being received, items missing, ordering and frequently returning; unusual patterns of returns activity; where we suspect someone isn't just trying their items on, but wearing them for longer periods, then returning them; or returning items worn/used and not matching what was originally ordered.

Please note: we reserve the right to take legal action against you if the items you return don't match what you ordered.

We offer a limited warranty on the following items. This warranty covers defects in materials and workmanship. If you believe your product is defective, please contact us within 6 months providing images of the potential fault so our customer care team can best assist you.

6 Month - Printed Dance Uniform Items
6 Month - Footwear
1 Month - Pointe Shoes

After 6 months, We will no longer accept responsibility for any defects in materials or workmanship due to the nature of footwear being a consumable item. We also cannot accept returns or exchanges for products that have been worn beyond normal wear and tear. To ensure you get the best perfomance out of your Printed Dance School 'Uniform' please see our care recomendations here

Shoes are considered consumable items, and we cannot be held responsible for accelerated wear and tear caused by scratches, trips, or falls that may have resulted in damage to your product. It is advisable to apply suitable protection to your products to extend their lifespan. In cases where there is visible proof of premature wear beyond the expected level of normal use, you will need to demonstrate that the fault existed at the time of purchase. If evidence is provided showing a pre-existing fault before the purchase, we reserve the right to either issue a repair or provide credit.

If you have any questions about our warranty policy, please contact the team.

1. Alternatively you can return your items using your own method.

2. 1. Pack all the returned items, along with a print off of your confirmation email or Downloaded Returns From. You can use the box/bag the items arrived in or another box/bag, if you prefer. We do not accept any responsibility for returned items until they arrive with us so please ensure you get proof of purchase if using your own shipping method.
   
   2. Go to local post office, or another courier, to ship the package. Return address for the package:
   
   Pandr RETURNS Dept
   Pandr®
   Shaw Wood Way
   Doncaster
   DN2 5TB

3. 3. We recommend that you request a "proof of posting" receipt, as we accept no responsibility for mislaid return parcels. Goods must be sent in resalable condition in the original packaging with all tags still attached and per returns policy
   
   4. You will receive an email as soon as we receive your items, and when the refund is approved.