ORDER & DELIVERY INFORMATION

Processing & Shipping

There can be two parts to an order delivery time.

For Uniform orders see both PROCESSING & SHIPPING. All other items please see SHIPPING TIMES

PROCESSING TIME:

All 'Uniform' orders are manufactured to your specific requirements. We do not keep stock for individual clubs/dance schools , orders on average take 14 days for processing but may take longer, and four to six weeks for bespoke items. Please wait at least 21 days before contacting us about your order. (We do not consider an order to be late until 30 days has passed) For bespoke iitems please allow four to six weeks.

SHIPPING TIME:
This refers to the time it takes for items to be shipped from our premises to the destination. All orders are sent by either Royal Mail or FedEx and we can track the whole journey. After processing and leaving the warehouse, items usually take within 1-2 days to arrive at their destination but please allow longer for weekends and bank holidays. PLEASE ALLOW EXTRA TIME DURING SEASONAL PERIODS

COLLECTION:
You will be notified once your order is ready for collection. It is reccomended that you arrange collection within 14 days during the store opening times. We will only hold orders for a maximum of 90 days and after that point they will be disposed and no refunds will be offered.

Shipping Rates

Standard delivery upto £70 - £4.95

Trade customer delivery pricing:

See our dedicated Print Hub for trade specific information.

Trade customers - More info here >

Additional Delivery T&C's

- Every effort is made to ship orders in one complete shipment. If an item is out of stock you will be notified by email. We will ship the available goods first and ship the remaining Items as soon as they become available. All deliveries are subject to stock availability. In the event of a stock error and we are unable to despatch immediately we will email to advise of estimated despatch dates.
- Please note we can not add additional delivery information to orders. Please leave suitable note on your door for delivery service. If you are not available on delivery there will be a card left so you can re-arrange delivery or collection from relevant sorting office.
- Once an item/s have been despatched and proof of shipping is available we will only class an item as missing/undelivered after 10 working days. We are then able to process a replacement order or refund.
-You must notify us within 14 days after despatch notification if a parcel has not been delivered. Claims after that point may not be possible.

-If an incorrect delivery address has been supplied and the parcel fails to be delivered we are only able to offer a redelivery upon payment of a £4.95 shipping charge.

Frequently Asked Questions

How long will my order take?

Please see above for the PROCESSING & SHIPPING infomration. Please note we do not class an order as being late until 30 days.

Who will deliver my order?

We usually use either Royal Mail TRACKED, DHL or FedEX. These are usally delivered in 1-2 days but can take longer. Please allow 10 days before contacting us about a missing delivery. We reserve the right to use other delivery providers and services without notice.

Can i speed up the processing times?

We do not stock Dance School uniform items and they are all made to order. This is a complex process and there are many factors that can effect the timescales. We do however complete most orders in 14 days but please do allow at least 21 days before contacting us.

Can i cancel my order?

Yes! You can cancel your order via email or telephone. Our email address is: hello@pandr.online or you can contact us on 01302 822444. If the order has been completed and has been shipped, then you will need to arrange a return. This is easiest by telephone so if emailing in please include a daytime telephone number so we can call you back. Your account will be credited once the products arrive back at Pandr. Please note this excludes all Dance School Uniform items and made-to-order items. These can not be cancelled and are excluded from returns. For more information on what can be returned please see here

What about delivery charges?

Delivery charges are £4.95. Delivery charges are non refundable.

Do you offer Click & collect?

There is the option to collect your order and you can select this during checkout. The collection address is shown below. If you select delivery and would prefer to collect instead then contact us as soon as possible and we can update your order. Our email address is: hello@pandr.online or you can contact us on 01302 822444

Returns & Refund Information >