From Our Team to Your Door
Most Pandr uniform and printed products are made especially for you. Here is what happens after you place your order, how long it usually takes and what to do if you need help.
Processing Times
Uniforms are made just for you. We do not keep stock for individual schools or clubs, which means each order is prepared to meet the requirements of that collection.
Shipping
Once your order has left us, it will normally be sent using Royal Mail or Parcelforce.
- Typical delivery: approximately 1–2 working days after despatch.
- Weekends, bank holidays and busy seasonal periods may cause additional delays.
- We will send tracking information so you can follow the progress of your delivery.
Please remember: processing time and delivery time are separate. The delivery estimate begins once your order has been despatched.
Collection
Prefer to collect your order from our Doncaster store? Lovely stuff.
- We will email you as soon as your order is ready to collect.
- Please collect within 14 days during our normal store opening hours.
- We can only hold completed orders for up to 90 days.
- Orders that remain uncollected after 90 days may be disposed of and will not be eligible for a refund.
Shipping Rate
Standard delivery is charged at the rate shown below.
Trade customers: please see the Print Hub for trade-specific delivery pricing and account information.
Delivery Terms
Important information about parcels, delays and reporting issues
- We will do our best to send your order together. If an item is unavailable, we may send the available items first and the remaining products separately. We will contact you where necessary.
- We cannot normally add additional delivery instructions to a parcel once an order has been placed.
- If you miss a delivery, the carrier should provide instructions explaining how to rearrange delivery or collect the parcel.
- If your parcel has not arrived within 7 days of despatch, please tell us promptly so we can review the tracking and raise an enquiry where required.
- Carriers may only formally treat a parcel as missing after 10 working days. Once that threshold has been reached, we can discuss an appropriate replacement or refund, depending on the products ordered and the outcome of the carrier investigation.
- Damage, packing errors or missing items must be reported within 72 hours of delivery. Please retain the packaging and provide photographs where an item or parcel has arrived damaged.
- Customers are responsible for checking that the delivery address supplied with the order is correct.
- Where a parcel is returned because an incorrect or incomplete address was supplied, a £4.95 redelivery charge may apply before the order is sent again.
Need Help With an Order?
Please include your order number when contacting us. This helps our team locate your order and respond more quickly.
