1. Protecting Your Privacy

This Privacy Policy explains how personal data is collected, used, stored, and shared when you visit or make a purchase from https://pandr.online (the “Site”), or otherwise interact with We Are Pandr Ltd.

We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and secure manner.

2. Who We Are

Pandr® is a trading name of:

We Are Pandr Ltd
(“Pandr”, “we”, “us”, “our”)

Registered in England & Wales
Based in Doncaster, South Yorkshire, UK

For data protection purposes, We Are Pandr Ltd is the Data Controller for most personal data processed through the Pandr website, stores, and Pandr-managed sales channels.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection (www.ico.org.uk).
We would, however, appreciate the opportunity to address your concerns before you contact the ICO, so please contact us in the first instance.

3. Personal Data We Collect

3.1 Information You Provide to Us
When you place an order, open an account, book a fitting, or contact us, we may collect:

Name

Billing and delivery address

Email address

Telephone number

Order details and preferences

Communications with us (email, phone, live chat, social messages)

This is referred to as Order Information and Contact Information.

Payment details are processed securely by our payment providers. We do not store full card or payment information.

3.2 Information Collected Automatically
When you visit our website, we automatically collect certain technical data, including:

IP address

Browser type and version

Device type and operating system

Time zone

Pages viewed and actions taken

Referring websites or search terms

This is referred to as Device Information.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to operate our website effectively and improve your experience.

Types of cookies we use:
Strictly necessary cookies – required for core site functionality (e.g. checkout, security)

Performance & analytics cookies – help us understand how visitors use our site

Functionality cookies – remember preferences where applicable

When you first visit our website, you will be asked to manage your cookie preferences via our cookie consent tool.
Strictly necessary cookies cannot be disabled.

You can also manage cookies via your browser settings. Please note that disabling cookies may limit site functionality.

For more information about cookies and how to control them, visit:
https://www.allaboutcookies.org

5. How We Use Your Personal Data

We only use your personal data where the law allows us to do so.

Lawful bases include:
Performance of a contract (e.g. processing your order)

Legal obligation (e.g. accounting and tax records)

Legitimate interests (e.g. improving services, fraud prevention)

Consent (e.g. marketing communications)

Typical uses include:
Processing and delivering orders

Managing accounts, returns, and customer support

Communicating order updates and service information

Preventing fraud and maintaining site security

Improving our website, products, and services

Requesting feedback or reviews

Sending marketing communications only where permitted

You can opt out of marketing communications at any time using the unsubscribe link or by contacting us.

6. Partnerships, Rewards & Seller of Record Models

Pandr works with dance schools, partners, and retailers through models such as Pandr Rewards, Pandr Trade, and Powered by Pandr.

Data Controller roles:
Pandr as Seller of Record
Pandr is the Data Controller for customer data collected via Pandr-managed websites, student portals, and plug-in stores.

Partner as Seller of Record
Where a partner sells directly to customers under its own brand, the partner acts as Data Controller and Pandr acts as a Data Processor solely for fulfilment purposes.
In these cases, a Data Processing Addendum (DPA) applies.

Data sharing with partners:
Partners may receive limited or anonymised order data only where necessary for:

confirming authorised purchases

reconciling commissions or rewards

approved reporting related to their range

Partners must not use shared data for marketing or unrelated purposes unless expressly authorised.

7. Sharing Your Personal Data

We share personal data only where necessary and with trusted third parties, including:

E-commerce & IT providers (e.g. Shopify, website hosting)

Payment processors

Courier and fulfilment providers

Marketing and analytics services (e.g. Google Analytics)

Fraud prevention and security services

Professional advisers or regulators where legally required

We require all third parties to:

process data securely

use data only for specified purposes

comply with UK GDPR and applicable data protection laws

We never sell your personal data.

8. International Data Transfers

Some service providers may process data outside the UK or EEA (for example, in the USA or Canada).

Where this occurs, we ensure appropriate safeguards are in place, such as:

UK GDPR adequacy decisions

Standard Contractual Clauses

equivalent lawful protections

9. Data Retention

We retain personal data only for as long as necessary to:

fulfil orders and services

meet legal and accounting requirements

resolve disputes

enforce our agreements

Order and transaction records are typically retained for up to 7 years in line with UK legal obligations.

10. Your Rights

Under UK GDPR, you have the right to:

Access your personal data

Correct inaccurate data

Request deletion (where applicable)

Restrict or object to processing

Withdraw consent (where processing is based on consent)

Request data portability

Lodge a complaint with the ICO

To exercise your rights, please contact us using the details below.

11. Do Not Track

Our website does not currently respond to “Do Not Track” browser signals.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, business practices, or technology.

The latest version will always be available on our website, and material changes will be communicated where appropriate.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📧 hello@pandr.online

📮 By post:
Pandr®
Shaw Wood Way
Doncaster
DN2 5TB
United Kingdom