Privacy Policy

Last updated: January 2026

1. Protecting Your Privacy

This Privacy Policy explains how personal data is collected, used, stored, and shared when you visit or make a purchase from https://pandr.online (the “Site”), or otherwise interact with We Are Pandr Ltd.

We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and secure manner.

2. Who We Are

Pandr® is a trading name of:

We Are Pandr Ltd
(“Pandr”, “we”, “us”, “our”)

Registered in England & Wales
Based in Doncaster, South Yorkshire, UK

For data protection purposes, We Are Pandr Ltd is the Data Controller for most personal data processed through the Pandr website, stores, and Pandr-managed sales channels.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection (www.ico.org.uk).
We would, however, appreciate the opportunity to address your concerns before you contact the ICO, so please contact us in the first instance.

3. Personal Data We Collect

3.1 Information You Provide to Us

When you place an order, open an account, book a fitting, or contact us, we may collect:

Name
Billing and delivery address
Email address
Telephone number
Order details and preferences
Communications with us (email, phone, live chat, social messages)

This is referred to as Order Information and Contact Information.

Payment details are processed securely by our payment providers. We do not store full card or payment information.

3.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical data, including:

IP address
Browser type and version
Device type and operating system
Time zone
Pages viewed and actions taken
Referring websites or search terms

This is referred to as Device Information.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to operate our website effectively and improve your experience.

Types of cookies we use:

Strictly necessary cookies – required for core site functionality (e.g. checkout, security)
Performance & analytics cookies – help us understand how visitors use our site
Functionality cookies – remember preferences where applicable

When you first visit our website, you will be asked to manage your cookie preferences via our cookie consent tool.
Strictly necessary cookies cannot be disabled.

You can also manage cookies via your browser settings. Please note that disabling cookies may limit site functionality.

For more information about cookies and how to control them, visit:
https://www.allaboutcookies.org

5. How We Use Your Personal Data

We only use your personal data where the law allows us to do so.

Lawful bases include:

Performance of a contract (e.g. processing your order)
Legal obligation (e.g. accounting and tax records)
Legitimate interests (e.g. improving services, fraud prevention)
Consent (e.g. marketing communications)

Typical uses include:

Processing and delivering orders
Managing accounts, returns, and customer support
Communicating order updates and service information
Preventing fraud and maintaining site security
Improving our website, products, and services
Requesting feedback or reviews
Sending marketing communications only where permitted

You can opt out of marketing communications at any time using the unsubscribe link or by contacting us.

6. Partnerships, Rewards & Seller of Record Models

Pandr works with dance schools, partners, and retailers through models such as Pandr Rewards, Pandr Trade, and Powered by Pandr.

Data Controller roles:

Pandr as Seller of Record
Pandr is the Data Controller for customer data collected via Pandr-managed websites, student portals, and plug-in stores.
Partner as Seller of Record
Where a partner sells directly to customers under its own brand, the partner acts as Data Controller and Pandr acts as a Data Processor solely for fulfilment purposes.
In these cases, a Data Processing Addendum (DPA) applies.