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Store Opening Times
Monday to Friday
10am - 6pm
10am - 4pm
Delivery & Return
There can be two parts to an order delivery time. For Uniform orders see both PROCESSING & SHIPPING. All other items please see SHIPPING TIMES
Shipping costs are detailed below:
Standard delivery upto £70 - £5.95
Standard delivery over £70 - FREE
International Postage - Calculated at Checkout (allow approx. 10 days shipping time)
Returns & ExchangesWhat items are returnable?Within 30 days of receipt of your shipment for a full refund/exchange OR 90 days for an exchange or credit note.In original new condition with tags attached.Unwashed and UnwornIn the original packaging with tags attached.What items are non-refundable non-returnable?Free gifts or promotional itemsPrinted Dance School Uniform** Incorrectly supplied garment sizing and incorrectly printed items must be reported with 7 days of receipt of item. These will be replaced upon confirmation of error.Underwear, Tights & SocksMasks/Face CoveringsAre there any charges for return?There are no charges for returnsOriginal shipping charges is non-refundableYou are responsible for return shipping charges and Pandr is not responsible for lost parcels so please use a tracked/recorded service.How do I return?Please either contact us for a RMA number or return your products along with returns form found in package. Please complete as much information (Refund, Exchange inc Size/Colour) to help us with a speedy resolution.How soon will I get my refund?Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, we aim to refund within 10 business days. Please allow up to 30 days before contacting us.Returns Instructions
1. Pack all the returned items, along with a print off of your confirmation purchase email, Completed Returns Form, and a note specifying your RMA number securely in a box. You can use the box/bag the items arrived in or another box/bag, if you prefer.2. Go to local post office, or another courier, to ship the package. Return address for the package:Pandr RETURNS DeptPandr® Shaw Wood WayDoncasterDN2 5TB3. Please provide us the tracking number from post office or couriers if applicable. You can keep tracking your package by receiving email for shipment updates. We recommend that you request a "proof of posting" receipt, as we accept no responsibility for mislaid return parcels. Goods must be sent in resalable condition in the original packaging with all tags still attached.4. You will receive an email as soon as we receive your items, and when the refund is approved.Pandr®Shaw Wood WayDoncasterDN2 5TB
General Delivery & Refund InformationEvery effort is made to ship orders in one complete shipment. If an item is out of stock you will be notified by email. We will ship the available goods first and ship the remaining Items as soon as they become available. All deliveries are subject to stock availability. In the event of a stock error and we are unable to despatch immediately we will email to advise of estimated despatch dates.
Please note we can not add additional delivery information to orders. Please leave suitable note on your door for delivery service. If you are not available on delivery there will be a card left so you can re-arrange delivery or collection from relevant sorting office.
Once an item/s have been despatched and proof of shipping is available we will only class an item as missing/undelivered after 10 working days. We are then able to process a replacement order or refund.
If an incorrect delivery address has been supplied and the parcel fails to be delivered we are only able to offer a redelivery upon payment of a £6.95 shipping charge.
Guaranteed safe checkout
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