1. Introduction

Welcome to Pandr.
We’re a UK-based garment printing and dancewear specialist supplying printed and embroidered uniforms, bespoke dance school ranges, and branded merchandise to schools, dancers, businesses and organisations.

These Terms of Service (“Terms”) set out the agreement between you (“the Customer”) and We Are Pandr Ltd (“we”, “us”, “our”) and apply to all orders placed through our website, trade portals, and in-store.

By placing an order, opening a trade account, or entering a partnership with Pandr, you agree to be bound by these Terms, together with any linked policies including our Order & Delivery Policy, Returns & Refund Policy, and Privacy Policy. Consumer orders are subject to applicable UK consumer law and nothing in these Terms affects your statutory rights.

If you are acting on behalf of a dance school, business or organisation, you confirm you have authority to accept these Terms on its behalf.

2. Definitions

For clarity throughout these Terms:
• Pandr / we / us / our – We Are Pandr Ltd, registered in England & Wales, with offices in Doncaster, South Yorkshire.
• Customer / you / your – any person or organisation purchasing or using our products or services.
• Dance School / Partner – an organisation partnered with Pandr under one of our approved partnership models.
• Trade Partner – a business customer with access to trade pricing or trade portals.
• Agent – an individual or company participating in Pandr’s referral or agent programme.
• Products – all items supplied by Pandr, including printed garments, accessories, promotional materials, and dancewear.
• Made-to-Order Items – any customised, printed, embroidered, or personalised goods produced specifically for the customer.
• Services – all activities provided by Pandr, including design, manufacture, fitting, printing, embroidery, and distribution.
• Pandr Rewards – Pandr-managed online shop where a school earns a reward per qualifying sale.
• Pandr Trade – trade/reseller purchasing for resale or internal use.
• Powered by Pandr – white-label fulfilment offered as Option A – Pandr Managed Store (Pandr runs checkout/payments/support via plug-in) or Option B – Partner Managed Store (Partner runs checkout/payments/support; Pandr fulfils).

3. Scope of Services

Pandr provides a complete in-house service covering design, printing, embroidery, manufacture and fulfilment of dancewear, uniforms, and branded clothing.
Our main service areas include:
3.1 Dance School Partnerships – Pandr Rewards, Pandr Trade, and Powered by Pandr (Option A – Pandr Managed Store / Option B – Partner Managed Store).
3.2 Consumer Retail – Dancewear, footwear and accessories via our website and Doncaster store.
3.3 Trade, Business & Organisations – Workwear, sportswear, and promotional apparel, including full custom garment design and manufacture.
3.4 Design & Promotional Printing – Creative design, logo development, and marketing print (flyers, banners, event displays).
3.5 In-House & Operational Services – All design, printing, embroidery, and Despatch managed in-house.
3.6 Retailers & Agents – Partnerships with retailers and authorised agents for referral and trade.
3.7 Fittings – Professional pointe-shoe and uniform fittings in-store and at partner schools.

4. Ordering & Payment

4.1 Placing an Order
Orders can be placed:
• Through the Pandr website or a dance school’s online portal;
• Via the trade portal for approved trade partners;
• In person or by email for bespoke or bulk orders.
All orders are subject to acceptance and confirmation by Pandr.
Made-to-order or printed items will only enter production once payment and final approval are received.

4.2 Pricing & Payment
• All prices are shown in pounds sterling (GBP). Prices displayed online include VAT for ease of reference. Custom quotations and price lists may be shown exclusive of VAT and will be clearly indicated where this applies.
• Consumer orders must be paid in full at checkout.
• Approved trade customers may receive invoicing terms, typically payable within 14 or 30 days.
• Commissions and agent payments are issued quarterly, unless otherwise agreed in writing.
• Ownership of goods passes to the customer only once full payment has cleared.

4.3 Changes & Cancellations
• Orders may be amended or cancelled only before production begins.
• Once an order for a made-to-order or personalised item has entered production, it cannot be changed or refunded except where faulty.
• Any cancellations or alterations must be confirmed in writing.

5. Production & Turnaround

5.1 General Production Times
All orders are produced in-house at our Doncaster facility.
Our average turnaround time is 7–10 working days, with many orders completed sooner. During peak periods (e.g. “Back to Dance” or Christmas), turnaround times may extend slightly, and customers will be notified of any delays.

5.2 Priority & Express Orders
Express turnaround may be available by prior arrangement and may incur an additional charge.

5.3 Custom & Made-to-Order Items
All printed, embroidered, personalised, or made-to-order garments are produced specifically for each customer and cannot be cancelled or refunded once in production.

5.4 Proofs & Approvals
For custom designs, digital proofs will be provided for approval before printing or manufacture.
Approval must be confirmed in writing. Pandr accepts no responsibility for errors in approved artwork, spellings, or layouts.

5.5 Quality Control
Each item is checked before Despatch to ensure it meets our production standards.
Small variations in colour, size or placement may occur and are considered acceptable within manufacturing tolerance.

5.6 Manufacturing Disclaimer
For cut & sew garments, variations of up to 2 cm in dimensions and minor shade differences between batches are considered standard within the industry.

6. Delivery & Collection

6.1 Delivery Methods
Orders are delivered using trusted UK couriers and Royal Mail services.
All deliveries are tracked and require proof of delivery.
Collection from our Doncaster store is available by prior arrangement.

6.2 Delivery Timeframes
Delivery time is typically 1–3 working days from Despatch.
Estimated delivery windows are provided as a guide only and are not guaranteed.

6.3 Risk & Ownership
Risk passes to the customer upon delivery or collection.
Ownership passes once full payment has been received.

6.4 Missed or Delayed Deliveries
Pandr is not responsible for delays caused by couriers, weather, strikes, or other events outside our control.
We will always do our best to assist in tracking or resending delayed items.

6.5 Seasonal Deadlines
To guarantee pre-Christmas delivery, orders must be placed by 10th November each year.
Orders placed after this date may be fulfilled in January once production resumes.

6.6 Policy Reference
Full delivery details, including rates and tracking information, can be found in our Order & Delivery Policy.

7. Returns & Refunds

7.1 General Returns
We want you to be happy with your order. If something isn’t right, please contact us within 14 days of delivery.
We will assess each case and, where eligible, offer a replacement or refund.

7.2 Non-Returnable Items
The following items are non-returnable except where faulty:
• Custom-printed, embroidered, or personalised garments;
• Dance school uniform items produced to order;
• Sale or clearance products;
• Underwear or hosiery (for hygiene reasons).

7.3 Faulty or Incorrect Goods
If you receive a faulty or incorrect item, please notify us within 7 days of receipt.
We may ask for photos or return of the item before a replacement or refund is issued.
Pandr will cover reasonable return postage for confirmed faults.

7.4 Trade & Business Orders
Trade and business-to-business transactions are not subject to the same rights as consumer purchases under the Consumer Contracts Regulations 2013.
Returns for trade or custom orders are accepted only if goods are faulty or not as described.

7.5 Return Authorisation
All returns must be authorised before being sent back.
Unauthorised returns may be refused or delayed.

7.6 Size Responsibility
Customers are responsible for selecting correct sizes.
Please refer to our Size Guide before placing orders.
Printed or personalised items ordered in incorrect sizes cannot be exchanged or refunded.

7.7 Policy Reference
Full details can be found in our Returns & Refund Policy, which forms part of these Terms.

8. Dance School Partnerships

8.1 Overview
We Are Pandr Ltd works with dance schools across the UK to provide branded uniform solutions through three partnership options: Pandr Rewards, Pandr Trade, and Powered by Pandr (formerly “White Label”).
These terms apply in addition to the general Terms set out here.

8.2 Pandr Rewards

8.2.1 Overview
The Pandr Rewards model allows dance schools to earn a reward on sales made through a dedicated Pandr-managed online shop.
We Are Pandr Ltd manages design, fulfilment, and customer service. Schools promote the shop to their students and receive quarterly reward payments. Pandr does not inflate RRPs to fund rewards; the reward is paid from Pandr’s margin. This reduces the school’s financial and administrative burden (no stock purchase, no payment processing, and no turnover uplift for a small margin).

 

8.2.2 Product Categories & Fulfilment
Sales through school shops fall into two product types:

(a) Branded Items

• Products printed, embroidered or otherwise customised with the school’s name or logo.
• Made to order specifically for the school; typical turnaround 7–10 working days (may extend in peak seasons).
• Non-returnable except where faulty.

(b) Non-Branded Stock Items

• Standard dancewear, footwear or accessories without the school logo.
• May be supplied from stock or sourced to order from suppliers.
• Typical despatch 2–5 working days, subject to availability.
• Mixed orders may ship together or separately depending on readiness.

8.2.3 Reward Rate & Calculation

• Standard reward rate: 8% of the product subtotal (ex-VAT, excluding delivery).
• Reward rates may change at We Are Pandr Ltd’s discretion and may vary during promotions or seasonal offers.
• Applies to all products in the school’s approved range (including branded items and any non-branded items listed for that school).
• Returned or refunded items result in deductions from the next payment cycle.

8.2.4 Payment Terms

• Rewards are calculated quarterly and paid within 30 days of each quarter end.
• Payment by bank transfer or account credit; the selected method cannot be changed mid-quarter.
• Minimum payout: £20. Balances under £20 do not roll over and will expire if they remain below £20 for three (3) months after the quarter end.
• VAT-registered schools must provide an invoice prior to payment; non-VAT schools receive automatic payment.
• Quarterly statements show sales, rewards, and deductions.

8.2.5 Shop Management & Pricing

• The school’s range is jointly approved by the school, and We Are Pandr Ltd.
• Range changes may be requested at any time (fair usage applies).
• Retail pricing is set by Pandr; rewards are paid from Pandr’s margin.
• Schools wishing to set their own pricing or hold stock should use White Label or Trade instead.

8.2.6 Branding & Marketing

• By participating, schools grant We Are Pandr Ltd permission to use their name, logo, and images of printed goods for marketing and portfolio purposes unless they opt out in writing.
• Schools may use Pandr mock-ups and photography only to promote Pandr-supplied products.
• All imagery and creative content remain the property of We Are Pandr Ltd.

8.2.7 Agreement & Termination

• Open-ended until terminated by either party with 30 days’ written notice.
• If another supplier begins selling the same school-branded products during the notice period, any unpaid rewards may be forfeited.
• Final rewards on completed, non-returned orders is paid within 30 days after the end of the following quarter.
• Acceptance occurs when the school joins the Rewards Model via online application.

8.3 Pandr Trade (Trade Account Addendum)

8.3.1 Overview & Eligibility

• Open to dance schools, retailers, clubs, education providers, and businesses purchasing for resale or internal use.
• Apply via https://pandr.online/join or set up manually with We Are Pandr Ltd.
• Accounts are approved manually and may require proof of business status (registered name, VAT number, website).
• We Are Pandr Ltd may approve, suspend or terminate accounts at its discretion (e.g., non-payment, misuse, reputational risk).

8.3.2 Pricing, Ordering & Payment

• Trade-only pricing may vary by product, order volume, or promotional period.
• VAT display: prices online include VAT; custom quotes/price lists may be ex-VAT and will be clearly marked.
• Orders may be placed via trade portal, email, telephone or in-store.
• Unless credit terms have been agreed, payment in full is required before production.
• Credit terms may be offered case-by-case (typically 14–30 days from invoice date).
• In the event of late payment, We Are Pandr Ltd may suspend the account and apply statutory interest and recovery charges under the Late Payment of Commercial Debts (Interest) Act 1998.
• There is no minimum order value or quantity, except where specified for promotional, bespoke, or custom-made products.

8.3.3 Product Types, Fulfilment & Delivery
(a) Branded Items

• Printed, embroidered or personalised garments are made to order; typical turnaround 7–10 working days (may extend in peak seasons).
• Non-returnable except where faulty.

(b) Non-Branded Stock Items

• Standard/plain items supplied from stock or ordered in on demand.
• Typical despatch 2–5 working days from order confirmation, subject to availability.
• Where ordered alongside branded/custom items, shipments may be combined or split.

(c) Bespoke or Custom-Manufactured Items

• Fully bespoke dancewear or made-to-spec garments manufactured to an agreed specification.
• Lead times and delivery windows are confirmed in writing at order.
• Non-cancellable once production begins; non-returnable except where faulty.

Delivery

• All trade orders are fulfilled by We Are Pandr Ltd and shipped via trusted UK couriers with tracking.
• Split shipments may occur where items have different production schedules.

8.3.4 Returns & Faulty Goods

• Printed/embroidered/branded/bespoke/custom-made products are non-returnable, except where faulty or not as described.
• For fault claims, We Are Pandr Ltd may request photographic evidence and/or a return for inspection.
• Where a fault is confirmed and repair is not possible, replacement or refund will be issued.
• In most cases We Are Pandr Ltd covers reasonable return shipping for confirmed faults; if no fault is found, return costs may be charged to the customer.

8.3.5 Intellectual Property & Marketing Use

• All artwork, logos or mock-ups created by We Are Pandr Ltd remain its intellectual property unless otherwise agreed in writing.
• Trade customers retain ownership of any logos/designs they supply for reproduction.
• By supplying artwork, the customer grants We Are Pandr Ltd a non-exclusive licence to reproduce it for production and marketing purposes.
• We Are Pandr Ltd may use customer logos or images of printed goods for portfolio/marketing unless the customer opts out in writing.

8.3.6 Termination & Policy Changes

• Either party may terminate with 30 days’ written notice; all outstanding invoices must be settled before termination takes effect.
• We Are Pandr Ltd may amend trade pricing, policies or terms without prior notice where necessary but will aim to give reasonable advance communication and limit major updates to once per year.
• Accounts may be suspended for non-payment, breach of terms or misuse of trade status.

8.3.7 Transparency & Support

• Automatic invoices and tracking details are provided for every order.
• Ongoing trade support includes product advice, mock-ups and technical guidance.
• Volume-based discounts and promotional pricing may be offered at We Are Pandr Ltd’s discretion.

8.4 Powered by Pandr (White Label)

8.4.1 Overview
Defines both Powered-by-Pandr fulfilment models, applicable where Pandr manufactures and fulfils products carrying a Partner’s brand identity through either Pandr-managed or Partner-managed storefronts.
To be read with the relevant SLA:

• Pandr as Seller of Record SLA, or
• Partner as Seller of Record SLA.

8.4.2 Option 1 - Pandr as Seller of Record

• We Are Pandr Ltd lists, sells and fulfils orders via its own website or a Partner-integrated plug-in.
• Pandr is merchant-of-record, manages VAT, payments, customer service, and returns.
• Partners provide brand assets, approve product ranges, and may receive anonymised reporting.
• Customer contract and data control rest with Pandr.
• Commission, if applicable, is issued per Section 8.2 rules.
• All service levels, KPIs, and communication standards follow the Powered-by-Pandr (Seller of Record) SLA.

8.4.3 Option 2 - Partner as Seller of Record

• Partner sells directly to end-customers under its own brand and merchant account.
• We Are Pandr Ltd acts solely as fulfilment provider: printing, packaging, and Despatch.
• Partner remains responsible for pricing, customer contact, and compliance with consumer law.
• Pandr maintains fulfilment and communication standards defined in the Powered-by-Pandr (Partner Seller of Record) SLA.
• Partners must use approved order-import or API integrations and follow Pandr’s operational communication framework (Appendix A of the SLA).
• Returns and reprints are handled per FUBO/ABF procedures; Partner-initiated returns are outside Pandr’s liability.

8.4.4 Shared Standards and Responsibilities

• Both parties will comply with the applicable SLA covering fulfilment windows (normally 2–10 working days), error correction (≤ 24 hours stock-permitting), and communication SLAs (≤ 4 business-hour acknowledgment for operational issues).
• Seasonal adjustments, OOS handling, and Split/Send processes are governed by the SLAs.
• Each Partner agrees not to make public promises conflicting with Pandr’s delivery or returns policies.
• Brand use and packaging will follow Partner-approved style guides within Pandr’s standard materials.

8.4.5 Data & Privacy

• Where Pandr is Seller of Record, Pandr is the Data Controller for customer data.
• Where Partner is Seller of Record, Partner is the Data Controller; Pandr acts as Processor for fulfilment purposes. In this case, a Data Processing Addendum (DPA) will apply and forms part of the applicable SLA/Terms of Business.
• Both parties must ensure lawful processing and mutual confidentiality per Section 14 (Data Protection & Privacy).

8.4.6 Liability & Termination

• Liability under each model follows the relevant SLA and Sections 13 and 15 of these Terms.
• Termination and any notice periods are governed solely by the applicable Powered by Pandr Terms of Business or Service Level Agreement (SLA) for that partner.
• Termination of a Powered by Pandr arrangement does not automatically terminate other partnership models unless expressly stated.

8.4.7 Policy Hierarchy

• If conflict arises between this Section 8.4 and the relevant SLA:

• The SLA governs operational detail (timelines, communication, KPIs).
• These Terms govern contractual and legal rights.

8.5 Shared Terms for All Dance School Partners

• School-specific branded uniform products are made-to-order and cannot be cancelled or refunded once in production (faults excepted). Non-branded stock items are handled per Sections 6 and 7.
• Schools grant Pandr permission to use product images and logos for marketing and portfolio purposes unless opted out in writing.
• Rewards or trade earnings are calculated on completed, non-returned orders only.
• Either party may terminate the partnership with 30 days’ notice in writing.

9. Trade, Manufacturing & Design

9.1 Trade Customers
Trade customers benefit from access to trade-only pricing and services.
• Trade accounts are subject to approval and may require proof of business.
• Prices quoted are exclusive of VAT unless otherwise stated (see §4.2 for VAT display).
• Orders must be paid before Despatch unless agreed credit terms apply.
• Trade orders are non-returnable unless faulty or not as described.
Pandr reserves the right to amend trade prices or terms with reasonable notice.

9.2 Product Design & Artwork
Pandr provides in-house design and visual mock-up services to assist customers with product customisation.
• Digital proofs must be approved in writing before production begins.
• Approval confirms acceptance of layout, colours, and spelling.
• Errors in approved proofs are the customer’s responsibility.
• Each order includes one complimentary round of revisions; additional changes may incur a design fee.
• Pandr may charge a setup fee for complex artwork preparation.
Customers confirm that they have the legal right to use all logos, images and text provided for printing or embroidery.

9.3 Cut & Sew Manufacturing
Where garments are produced using our cut & sew process:
• Lead times and minimum quantities will be confirmed in writing.
• Slight variations in fabric colour, texture, or sizing may occur within standard manufacturing tolerance.
• Once approved, specifications cannot be altered without written agreement.
• Cut & sew garments are made to order and non-returnable unless faulty.

9.4 Intellectual Property & Ownership
• All logos, artwork, designs, concepts, templates, and visual assets created, redrawn, digitised, adapted, or supplied by We Are Pandr Ltd remain the intellectual property of We Are Pandr Ltd unless otherwise agreed in writing.

• This includes situations where design work is based on, derived from, or adapted from a logo, concept, or branding originally supplied by the customer. Where Pandr has recreated, refined, or redrawn a customer-supplied logo for production or print purposes, the resulting artwork constitutes new design work owned by Pandr.

• Where design work has not been separately charged for, Pandr grants the customer a limited, non-transferable licence to use the design solely in connection with products manufactured by Pandr.

• Pandr-created or Pandr-adapted designs may not be used with other suppliers, manufacturers, or third parties without Pandr’s prior written consent or the purchase of a commercial design licence.

• Customers retain ownership only of original artwork supplied to Pandr in an unchanged form and warrant that they have the legal right to use such artwork.

 

9.5 Liability for Supplied Artwork
Pandr is not liable for trademark, copyright, or licensing infringements arising from artwork provided by customers.
It is the customer’s responsibility to ensure they hold the necessary rights and permissions for any submitted designs.

10. Design & Promotional Printing

10.1 Scope of Service
Pandr offers design and print services for marketing materials including flyers, posters, banners, stationery, packaging, and event displays.
All design and printing are completed in-house or by approved UK partners.

10.2 Design Process
• Customers receive digital proofs for review and approval.
• Once approved, no further changes can be made without additional charges.
• Pandr accepts no responsibility for errors in approved proofs or content supplied by the customer.

10.3 Turnaround Times
• Standard turnaround for promotional print is 3–7 working days from proof approval.
• Complex or large-format jobs may take longer; estimated timelines will be provided prior to order confirmation.

10.4 Ownership of Designs
• Final print-ready artwork created by Pandr for promotional printing projects (such as flyers, posters, banners, stationery, or event materials) remains the intellectual property of Pandr until paid for in full.

• Upon full payment, Pandr grants the customer a licence to use the artwork solely for the specific purpose for which it was created.

• This licence does not transfer ownership of the artwork and does not permit reuse, adaptation, or reproduction by third parties without Pandr’s prior written consent.

• For the avoidance of doubt, logos, branding, uniform artwork, and any designs created or adapted for garment production are governed by Section 9.4 (Intellectual Property & Design Ownership).

10.5 Cancellations & Reprints
• Orders cancelled after proof approval may still be chargeable.
• Reprints requested due to customer error or unapproved artwork changes will incur additional costs.

11. Retailers & Agents

11.1 Retail Partnerships
Pandr supplies dancewear and printed garments to retailers at trade rates.
Retailers may choose to hold stock or use our dropshipping service.
Dropshipping Terms:
• Pandr fulfils and Despatches customer orders directly on behalf of the retailer.
• Retailers are responsible for pricing, marketing, and customer service.
• Pandr handles production, packaging, and delivery.
• Retailers must ensure that product descriptions and images used are accurate and lawful.
• Pandr accepts no responsibility for pricing errors or claims arising from the retailer’s listings.

11.2 Powered by Pandr – Retail Supply
For approved partners operating under their own brand:
• Pandr produces and fulfils all items under a white label agreement.
• The partner’s name and branding may appear on garments, packaging, and documentation.
• Pandr’s identity as the manufacturer may remain on care labels or internal records.
• White label partners are responsible for compliance with UK labelling and consumer law.

11.3 Agent Programme
Pandr’s Agent Programme allows approved individuals or organisations to introduce new clients to Pandr.
Terms of Participation:
• Agents must register and be approved by Pandr prior to promoting services.
• Agents earn a commission on qualifying orders from customers they introduce.
• Commission is payable once the referred customer’s first order is completed and paid in full.
• Commission rates and payment frequency are detailed in the Agent Agreement.
• Pandr retains full ownership of all client relationships, communications, and data.
• Agents must not make misleading claims, undercut prices, or represent themselves as Pandr employees.
• Termination of an Agent arrangement is governed by the applicable Agent Agreement or written Terms of Business. (No fixed notice period applies in these master Terms.)
Confidentiality:
Agents must not share Pandr pricing, trade information, or customer data without written consent.

12. Fittings

12.1 Appointment Types
Pandr provides professional pointe shoe and uniform fittings by appointment at our Doncaster store or on-site at dance schools.
Appointments can be booked online, by phone, or in person.

12.2 Group & School Fittings
Group fittings at schools or studios are available by arrangement.
Travel fees or minimum booking sizes may apply and will be confirmed in advance.

12.3 Cancellations
Appointments may be cancelled or rescheduled up to 24 hours in advance without charge.
Late cancellations or missed appointments may be subject to a fee.

12.4 Advisory Nature of Fittings
All fittings are advisory based on professional assessment.
The final decision on suitability and purchase remains with the dancer, parent, or teacher.
Pandr accepts no liability for injury or discomfort resulting from shoes or garments used contrary to fitting advice.

12.5 Under-18 Customers
A parent, guardian, or teacher must be present for fittings involving customers under the age of 18.

12.6 Returns for Fitted Products
Items fitted in person and worn for class or rehearsal cannot be returned unless faulty.
Returned items must be unworn, in original packaging, and accompanied by proof of purchase.

12.7 Reference Material
Guidance on preparing for a fitting is available in our Pointe Fitting Guide.

13. Liability & Warranty

13.1 Product Guarantee
Pandr guarantees that all products will be free from manufacturing faults at the time of delivery.
If an item is found to be defective within 30 days of receipt, we will, at our discretion, repair, replace, or refund the product.

13.2 Limitations of Liability
• Pandr’s total liability for any claim arising from an order shall not exceed the value of the goods supplied.
• We are not liable for any indirect, incidental, or consequential loss (including loss of profit, reputation, or opportunity) arising from the use of our products or services.
• Pandr is not responsible for delays caused by third parties, courier services, or events beyond our control.
• It is the customer’s responsibility to ensure the correct use and care of all products supplied.

13.3 Customer Responsibilities
Customers are responsible for:
• Ensuring the accuracy of all details provided (sizes, colours, logos, spellings, and quantities);
• Obtaining any necessary permissions to reproduce logos, images, or brand marks;
• Following care instructions supplied with garments.

13.4 Force Majeure
Pandr shall not be liable for any delay or failure in performance caused by circumstances beyond our reasonable control, including (but not limited to) fire, flood, pandemic, strike, lockout, transport disruption, shortage of materials, or equipment failure.
In such cases, delivery dates may be extended or orders suspended without penalty.

13.5 Satisfaction Guarantee
We want every customer to be happy with their order.
If you’re not satisfied with a product or service, please contact us immediately - we’ll review the issue and work to resolve it promptly and fairly.

13.6 Contact and Address Details
Customers are responsible for ensuring that all billing, delivery, and contact details provided to Pandr are accurate and kept up to date at all times.

Customers must notify Pandr promptly of any change to their address or contact details.

Pandr is entitled to rely on the most recent details provided by the customer. Any delay, non-delivery, missed correspondence, or costs arising from a failure to notify updated details shall be the customer’s responsibility.

Where a customer operates on agreed credit terms, Pandr reserves the right to suspend, withdraw, or postpone credit facilities where customer address or contact details are incomplete, inaccurate, or out of date, until such details are corrected.

14. Data Protection & Privacy

14.1 Compliance
Pandr complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We collect and process personal data only as necessary to fulfil orders, manage partnerships, or provide services. Where We Are Pandr Ltd acts as a Processor on behalf of a Partner (for example, in Powered by Pandr – Partner as Seller of Record), the parties will enter a Data Processing Addendum (DPA) meeting the requirements of UK GDPR Article 28. The DPA forms part of the applicable SLA/Terms of Business.

14.2 Data Use
• Customer details are used solely for order fulfilment, communication, and account management.
• Dance schools and agents may have limited access to order data where necessary for commission or partnership management.
• Pandr does not sell or share personal data with third parties for marketing purposes.

14.3 Storage & Security
All data is stored securely within the UK or approved third-party systems with appropriate safeguards.
We take all reasonable steps to prevent unauthorised access, disclosure, or misuse of your information.

14.4 Customer Rights
Customers have the right to access, correct, or request deletion of their personal data.
Requests can be made by emailing our data protection contact listed on our Privacy Policy.

14.5 Cookies & Website Tracking
Our website uses cookies to enhance user experience and track anonymous analytics.
For more information, please see our full Privacy Policy.

14.6 Data Sharing with Partners (Powered by Pandr & Commission Models)

• We Are Pandr Ltd (“Pandr”) acts as the Data Controller for all customer and transaction data collected through Pandr-managed sales channels, including embedded store plug-ins, student portals, and the Pandr website.
• Partners (such as dance schools or affiliates) may, in limited cases, receive restricted order data or anonymised information from Pandr. Each Partner acts as an independent Data Controller only for that shared information.
• Data may be shared solely for legitimate business purposes, such as:
• confirming that students or customers are authorised to purchase branded items.
• reconciling commissions, sales, or stock levels; and
• business reporting directly related to the Partner’s approved range.
• Partners must not use shared data for marketing, profiling, or any unrelated purpose, and must not contact customers directly about orders unless expressly authorised by Pandr.
• Each party must maintain appropriate technical and organisational security measures and comply with its own obligations under the UK GDPR and the Data Protection Act 2018.
• Shared data must be securely deleted or anonymised once it is no longer required for the purposes set out above.

15. Termination

15.1 General Termination & Suspension Rights

We Are Pandr Ltd reserves the right to suspend or terminate any partnership, account, or service arrangement (including Commission, Trade, Powered by Pandr, or Agent models) at its discretion, in accordance with the applicable Terms of Business or Service Level Agreement (SLA).

Termination or suspension may occur in cases of:

• Non-payment or breach of credit terms.
• Misuse of trade, partner, or agent privileges.
• Conduct likely to damage Pandr’s reputation.
• Failure to comply with Pandr’s operational requirements or brand guidelines.

Where termination occurs, all orders already accepted will be completed and invoiced in accordance with the relevant agreement before closure takes effect, unless otherwise stated in that agreement.

15.2 Powered by Pandr Arrangements

Termination or suspension of a Powered by Pandr partnership is governed by the applicable Powered by Pandr Terms of Business or Service Level Agreement (SLA) for that partner.
Those documents define any notice period, service-completion obligations, and post-termination procedures.

Where not otherwise specified:

• If Pandr is Seller of Record, We Are Pandr Ltd will complete any paid orders received before termination, settle outstanding partner balances, and then disable store integrations.
• If the Partner is Seller of Record, Pandr will fulfil any confirmed orders already received and provide final fulfilment data to the Partner.

15.3 Trade Accounts

Trade accounts may be closed by either party at any time, provided all outstanding invoices are settled.
We Are Pandr Ltd may also suspend or terminate trade accounts immediately for non-payment, breach of credit terms, or misuse of trade privileges.

15.4 Agent Partnerships

Termination or suspension of an Agent arrangement is governed by the applicable Agent Agreement or written Terms of Business.
Those documents specify any notice period, commission-settlement process, and continuing obligations.
In the absence of such terms, We Are Pandr Ltd may terminate an Agent relationship at its discretion by written notice.

15.5 Effect of Termination

Upon termination:

• Rights to use Pandr systems, branding, documentation, or integrations cease immediately.
• Any confidential information or artwork belonging to We Are Pandr Ltd must be returned or permanently deleted.
• Digital integrations or plug-ins connecting Partner systems to Pandr’s infrastructure will be disabled.
• Data will be retained, deleted, or transferred in accordance with Section 14 (Data Protection & Privacy) and the applicable SLA defining Controller/Processor roles.

15.6 Outstanding Financial Matters

• Commissions, credits, or balances due are calculated only on completed, non-returned orders.
• Any such payments will be made within 30 days of the final date an item can be returned under Pandr’s Returns & Refund Policy, unless otherwise agreed in writing.
• Any unpaid invoices or chargebacks become immediately payable upon termination.
• If a Partner ceases trading, becomes insolvent, or fails to fulfil its obligations, any in-progress or unpaid orders may be cancelled at We Are Pandr Ltd’s discretion without liability.

15.7 Continuing Obligations
The following sections survive termination or expiry of any agreement:

• Intellectual Property & Ownership (9.4)
• Liability & Warranty (13)
• Data Protection & Privacy (14)
• Governing Law & Dispute Resolution (16)
  and any clauses expressly stated to survive within the relevant SLA or Terms of Business.

16. Governing Law & Dispute Resolution

16.1 Governing Law
These Terms and all transactions with Pandr are governed by the laws of England and Wales.

16.2 Jurisdiction
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16.3 Dispute Resolution
Pandr is committed to resolving issues quickly and fairly.
Customers are encouraged to contact us directly to discuss any concerns before seeking third-party resolution.
We aim to respond to all formal complaints within 5 working days.

17. Linked Policies & Documents
The following documents form part of these Terms and should be read in conjunction with them:
• Order & Delivery Policy
• Returns & Refund Policy
• Size Guide
• Privacy Policy
• Pointe Fitting Guide
• Agent Agreement (where applicable)
• Powered by Pandr SLA (Pandr Managed Store / Partner Managed Store) (replaces “White Label Partner Addendum”)
• Terms of Business (where applicable)
• Operational Communication Framework (Appendix A)
• Data Processing Addendum (where applicable)
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18. General Provisions
18.1 Entire Agreement. These Terms, together with any applicable SLA, Terms of Business, policies and documents listed in Section 17, constitute the entire agreement between the parties and supersede all prior discussions or understandings regarding their subject matter.

18.2 Variation. We Are Pandr Ltd may update these Terms and linked policies from time to time. Material changes will be communicated where reasonably practicable. Any partner-specific changes must be agreed in writing in the relevant Terms of Business or SLA.

18.3 Assignment. We Are Pandr Ltd may assign or transfer its rights or obligations under these Terms to a group company or successor. Partners may not assign or transfer without Pandr’s prior written consent (not to be unreasonably withheld for ordinary course reorganisations).

18.4 Severability. If any provision is held invalid or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid and enforceable; the remaining provisions remain in full force and effect.

18.5 No Waiver. A failure to exercise, or delay in exercising, any right or remedy does not constitute a waiver of that or any other right or remedy.

18.6 Notices. Formal notices must be sent by email to the addresses notified by each party, or by recorded post to the registered office. Notices are deemed received: by email, on successful transmission; by post, two business days after posting within the UK.

18.7 Third-Party Rights. Except as expressly stated, no person other than the parties has any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.

18.8 Priority. In the event of conflict: (1) a signed Terms of Business or SLA takes precedence over these Terms; (2) these Terms take precedence over policies referenced in Section 17.