Terms and Conditions

Pandr® is the trading name of Dance ETC Ltd. Any references to Dance ETC Ltd or Pandr. will use the term ‘Pandr’, and any references to the website belonging to that company will use the term "Site".

In this section you can find out about:

1.WHEN YOU PLACE AN ORDER

    1.1 When you place an order you confirm that all details provided are accurate and you have permission to provide them. You enter a contract with Pandr when you place an order. Payment will be taken when the order is processed, and the order will be completed as per your selected shipping method. You will receive an email confirming your order, with subsequent emails informing you of despatch of your goods. Please check all details are correct, including ordered items and address details. Should you need to amend your order, please contact Customer Services on (+44) 01302 822444.

    1.2 To place an order through the site you must be at least 18 years old

    Payments

    1.3 Orders may be placed using a debit/credit card or with a registered Paypal account and creating a secure account or checking out as a guest. We occasionally carry out random security checks. This is to ensure that no one uses your data without your consent, or with a stolen or duplicated (cloned) card. In this instance, we will contact you to request the relevant documentation to proceed with your order. We thank you in advance of your understanding of this necessary procedure.

    1.4 If you want to add additional items to your order after placing it, please contact Customer Services on (+44) 01302 822444 (this is dependent on the status of your order). Unfortunately, if the order has been sent through to our warehouse you would be required to place a new order through the website.

    Footwear & Clothing

    1.5 Many of our dance shoes come in either European or US sizes which we convert into English UK sizing for your convenience. We will also show a conversion where possible. Please note the size you ordered may not match the size on the box, but it is the correct converted size. Please try on both shoes to ensure correct fit.

    Large/Bulk Orders

    1.6 If you are placing a bulk or large order over £200 or 350€, please Contact Us to check if you are eligible to receive any discounts.

     

    2. PRODUCT AVAILABILITY

      2.1 We work hard to keep the ‘Site’ and store stock levels up to date. If an item(s) you have ordered is out of stock, we will place an order with our suppliers and ship it to you as soon as possible, with no additional shipping charges. The available items in your order will be shipped to you as normal.

      2.2 Pandr reserves the right to reject or cancel any orders, in the event of:

      a) Product out of stock / discontinued

      b) Incorrect address / outside of delivery zone (please see delivery information for exclusions) Deliveries & Returns

      c) Incorrect billing information

      d) Suspected fraudulent activity

      e) Typographical Errors on the site

      f) Force majeure

        3. DELIVERY & RETURNS

          3.1 See here for all delivery & returns conditions

          4. PRICING, TAX AND OTHER COSTS

            4.1 Prices displayed will contain 20% VAT unless children’s clothing and footwear which will include 0% VAT. Certain printed material will be either 0% VAT – Flyers, Leaflets, brochures, programmes etc. Or charged at the standard 20% VAT – Business Cards, Posters, Banners etc. If you require further information, please Contact Us

            4.2 All possible customs and import charges are payable by customers outside of Europe. It is not the responsibility of Pandr to calculate customs and import charges, but rather it is the customer's responsibility to enquire about these charges in the delivery country.

            5. DANCE TEACHER/SCHOOL DISCOUNTS - PANDR PARTNR

              Please see the full Pandr Partnr benefits here

              5.1 To join the Pandr Partnr, you must be a dance teacher or dance school owner, Club, School or Organisation. Verification will be required.

              5.2 The Scheme and any other discount may be cancelled at any time without notice.

              5.3 Although our return policy is straightforward, when dealing with items sold to business, companies or independent dance teachers, the Consumer Contracts Regulations do not apply.

              5.4 Orders over £800/1000€ may be eligible for additional discounts. Contact Customer Service for further details.

              5.5 Retail exclusive offers are not available to members of Pandr Partnr

              Delivery

              5.6 Free delivery is available on all orders above £25 in the UK. Shipping and delivery times are shown on our delivery page.

              Special / Custom Orders

              5.7 Please note that we may have to specially order in from our suppliers items that we usually hold low stock in.. If you then decide to cancel, or return part or all the order, you may be liable to pay a re-stocking charge (25% of your order amount). This excludes printed, bespoke, custom and made to order items as they are strictly non-returnable.

              Pricing and VAT

              5.8 On the Site, prices are displayed at full retail cost including VAT. Discounts will be applied during checkout.

              5.9 VAT will be applied to all transactions at the time of purchase and will be clearly visible in your shopping cart and on the checkout page. If you have a VAT number you can claim the VAT back. Please seek professional guidance.

              Information and Contact Data

              5.10. We will send you, by email, exclusive promotional offers if you have subscribed to the Pandr Partnr newsletter when creating your account. You can unsubscribe at any time by clicking on the link at the bottom of the email.

              5.11 You can see the full privacy policy here which details how we use your information.

              5.12 Your login details are strictly confidential. We do not have access to your password. If you want to change your password, please do so through the login page. If you have forgotten your password, you can request a new one through the login page. You have the responsibility to keep your information confidential. If you provide your account details to a third party who makes fraudulent use of it, we reserve the right to suspend or cancel your account. If you would like to cancel your account, please email us at pandrpoints@pandr.online

              6. STUDENT POINTS REDEMPTION

              6.1 Pandr can cancel, withdraw or alter the scheme at any time, including these terms and conditions.

              6.2 We reserve the right to remove Partnr™ Points from accounts that have been inactive for 12 months.

              6.3 The standard number of points you will collect are 1 Partnr™ Point for every £1 spent. Keep your eyes and ears open for special Pandr® Partnr offers where you will get more Pandr® for your pound!

              6.4 Partnr™ Points are not available for redemption towards Gift Cards or design services.

              6.5 Accounts must be linked to a valid email address and contact number to collect points.

               Spending Points

              6.6 We reserve the right to substitute or remove products and services available for Partnr® Point redemption.

              6.7 If you return a product for a refund, we will deduct the number of points collected from that purchase.

              7 PANDR® PRICE PROMISE

              7.1 The product in question must be current season, identical in style, size and colour and offered on the same terms.

              7.2 If you are purchasing in store, the product must be held in stock by one of our competitors at the time you wish to make the purchase in store.

              7.3 If online, the product must be in stock and available for immediate delivery by one of our competitors. Delivery costs, postage and packaging costs and VAT must be included in the price.

              7.4 We must also have the product in question in stock.
              *This Price Promise is applicable in respect of any of our UK mainland based competitors.

              7.5 Gift vouchers are exempt from the Price Promise

              7.6 This Price Promise is not available in respect of web only based retailers, showrooms attached to web only based retailers, mail order retailers, factory outlets, membership clubs, duty free shops, home shopping channels, auction sites, market stalls, private sales and liquidation (or any other “closing down” or insolvency) sales.

              7.7 Typographical errors shall not apply. No affiliate, promotional, voucher code or media discount applies. Any other retailer’s price match promotion which offers an additional rebate or other benefit for any price matched product is also excluded.

              7.8 We must be able to verify the lower price being offered by the competitor to our satisfaction.

              7.9  Our Price Promise even applies up to 7 days after purchase. Proof of purchase will be required.

              7.10  All Price Promise transactions are carried out at our discretion.

              7.11  We reserve the right to withdraw this Price Promise at any time.

              8 PANDR® PRINT

              8.1 Artwork must be approved by the customer before printing. Where approved any further changes may be charged for accordingly. Pandr does not accept liability for errors, however caused, which are evident in any proof and not indicated by the client at the proof approval stage. Clients are liable for all relevant costs incurred in correcting such mistakes once the proof has been approved.

              8.2 Vector graphics are created in programs such as Adobe Illustrator, CorelDRAW or Inkscape. As they produce better end results we prefer vector .EPS .AI or .CDR formats but can also use high resolution jpegs, PDF or other formats with at least a 300 DPI All fonts must be converted to outlines or curves. Alternatively, please send a copy of the font used. * Please submit files with images actual size required.

              8.3 Delivery times will always be advised upon order. We endeavour to ship all orders complete but if an item is out of stock we will send these separately at the earliest convenience. It's important to remember not to leave your orders to the last minute, as printing larger orders can take more time.

              8.4 Where we are printing to garments supplied by the customer we do not accept any risk.

              8.5. Printed products are exempt from standard returns policy. Faulty items will be repaired/replaced upto 180 days after purchase. At Pandr’s discretion we will also consider any other faults upto a maximum of 12 months.

              9 COPYRIGHT & IMAGERY

              9.1 We have taken great care in presenting the products on our website as accurately as possible. However, the images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. 

              9.2 This website and its content is copyright of Pandr® - Dance ETC Ltd 2018. All rights reserved. Any redistribution or reproduction of part or all the contents in any form is prohibited unless permission has been granted by Pandr

              9.3 We always refuse to infringe copyrighted and trademarked works. It is illegal and can result in heavy legal fees. Be original or please ask us for ideas. We fully support designers/artists personal/corporate copyrights. If you feel we have, unknowingly, breached any of your rights please contact admin@pandr.online and we will rectify any possible infringement immediately.

              10 PRIVACY & COOKIE POLICIES

              9.1 See our Privacy Policy for how we look after your data.